Shipping policy

At Éclat Collagène, we are committed to providing a pleasant shopping experience from ordering to receiving your products. Please read our shipping policy carefully to learn more about our delivery times, shipping options, and associated costs.

  1. Processing Times
    Orders are processed within 1 to 2 business days after receipt.
    During high-demand periods (sales, holidays, etc.), processing may take a bit longer.

  2. Shipping Options and Delivery Times
    We offer the following delivery options:

    • Standard Shipping: Delivery within 3 to 7 business days, depending on your location.
    • Express Shipping: Delivery within 1 to 3 business days, available in select areas.
      Note: Delivery times are estimates. Delays may occur due to unforeseen circumstances (weather, strikes, etc.).

  3. Shipping Fees

    • Standard Shipping: Free for orders over €50. For orders below this amount, shipping fees apply.
    • Express Shipping: Additional charges apply for this option.

  4. Order Tracking
    Once your order is shipped, you will receive an email with a tracking number. You can track the progress of the delivery in real-time.

  5. Delivery Areas
    We currently deliver to the following regions: Europe and the Middle East. If your country is not listed, please contact us to discuss options.

  6. Delivery Issues
    If you encounter any issues with delivery (lost or damaged package, etc.), please contact our customer service at hello@eclat-collagene.com. We will do our best to resolve the issue promptly.

Contact
For any additional questions regarding our shipping policy, you can reach us at hello@eclat-collagene.com.